Legal

Privacy Policy

Effective Date: May 19, 2026  ·  Version 1.0

1. Overview

Radiant Calls ("Radiant Calls", "we", "our") provides an AI-powered voice receptionist service that answers inbound phone calls on behalf of small businesses. This Privacy Policy applies to all personal data processed in connection with the Radiant Calls service.

2. Information We Collect

When you call a business that uses Radiant Calls, we may collect:

• Your name, as provided during the call
• Your phone number, via caller ID or as stated during the call
• A description of your issue or inquiry
• Your preferred callback time
• A transcript or summary of the call conversation
• Technical call metadata: call ID, duration, timestamp, and call outcome

Radiant Calls does not collect payment information, government-issued ID numbers, or any sensitive personal data beyond what is listed above.

3. How We Use Your Information

The information collected is used solely to:

• Deliver your message and contact details to the business you called
• Enable the business to follow up with you at your preferred time
• Maintain a record of the interaction for the business's lead management purposes
• Monitor system performance and diagnose technical issues

We do not use caller information for advertising, marketing, or any purpose beyond facilitating the business relationship you initiated by placing the call.

4. How We Share Your Information

Your name, phone number, issue, and callback preference are shared directly with the business that operates the Radiant Calls-powered line you called. That business's own privacy practices govern how they handle your information thereafter.

We work with the following third-party vendors who process data on our behalf under data processing agreements:

• Vapi — AI voice conversation processing
• Twilio — Phone number provisioning and SMS delivery
• Supabase — Secure database storage
• Resend — Email notification delivery
• Sentry — Error monitoring (limited technical metadata only)

We do not sell caller data to any third party.

5. Data Security

We implement reasonable technical and organisational measures to protect your information, including encrypted data transmission (TLS), access controls and authentication on all systems, phone number masking in application logs, and role-based database access controls. No system is perfectly secure. In the event of a data breach affecting your information, we will notify affected parties as required by applicable law.

6. Data Retention

Call records and lead data are retained for 12 months from the date of creation by default, in accordance with our Data Retention Policy. You may request deletion of your information by contacting us or the business you called directly.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact the business you called or reach us at the address below. We will respond within 30 days.

8. Call Recording Disclosure

Calls handled by Radiant Calls may be recorded. Callers are notified of this at the start of each call. Recordings and transcripts are used solely to deliver your message to the business and to improve service quality.

9. Children's Privacy

Radiant Calls is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this document will reflect the most recent revision. Continued use of any Radiant Calls-powered service after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests, contact:
Radiant Calls
Email: keshav@radiantcalls.com